By “opting in” to or using a Text Message Service from Novacoast, Inc., 301 N Main St, Suites 2100 and 2200, Wichita, KS 67202, USA (“Novacoast,” “we,” “us”), you accept these Text Messaging Terms. They incorporate by reference our Terms of Use (novacoast.com/terms-of-use/) and our Privacy Statement (novacoast.com/privacy-policy/).
Definitions
“Opting in,” “opt in,” and “opt-in” mean requesting, joining, agreeing to, enrolling in, signing up for, acknowledging, responding to, or otherwise consenting to receive one or more text messages.
“Text Message Service” means any arrangement in which we send one or more messages to your mobile phone number, including SMS, MMS, and successor technologies.
What we send
Our Text Message Service is for conversational, person-to-person communication between you and our employees, for example during an incident response or a support request. We do not send marketing or promotional text messages.
Electronic records
By agreeing to receive text messages, you also consent to the use of an electronic record to document your agreement. You may withdraw your consent to the use of the electronic record by replying STOP.
Costs
We do not charge you for the messages you send and receive through this service. Message and data rates may apply, depending on your plan with your wireless provider.
How often we text
We may send an initial message with details about the service. After that, the number of messages you receive depends on your conversation with our employees and on whether you send requests that generate more messages, such as HELP.
Opting out
To stop receiving text messages, reply to any message with STOP, QUIT, END, REVOKE, OPT OUT, CANCEL, or UNSUBSCRIBE. Because this is person-to-person messaging, an opt-out applies to the conversation with that employee and that phone number. We may send one text confirming your opt-out.
Help
Reply HELP to any message, email privacy@novacoast.com, or call +1 800 949 9933.
Privacy
We only use information you provide through this service to transmit your mobile messages and respond to you. This includes, but isn’t limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages.
Mobile information will not be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Nonetheless, we reserve the right always to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
This section applies to your use of the Text Message Service and is not intended to modify our Privacy Statement, incorporated by reference above. Section 5 of the Privacy Statement describes our text messaging practices.
Changes
We may update these terms. We will post the new version on this page with a new “last updated” date.
Contact us
Novacoast, Inc., Attn: Privacy Team, 301 N Main St, Suites 2100 and 2200, Wichita, KS 67202, USA or privacy@novacoast.com or +1 800 949 9933
Last updated: October 15, 2026